Broadacres is pleased to announce the start of a 12-month pilot project which is enabling us to invest in specialist housing officers to support more vulnerable residents.
The two Housing Support Officers will be responsible for helping residents who, for various reasons, are struggling to maintain their tenancies. This could be because they are struggling to manage their finances, have mental health issues or other personal problems.
In these cases, the officers would offer advice and support which could include referring customers to Broadacres’ Money Advice Team, Mental Health Team, Income Team or external agencies.
Broadacres did provide this service through Hambleton Lifeline, but following the transfer of this supported living service to another housing provider, it was no longer possible to provide this customer support.
However, from 1st October, we agreed funding which means the two members of staff who provided this support can continue doing so for the next 12 months, at which stage we will evaluate the success of the project.
The main focus will be on the 100+ operatives who work for Broadacres and who are regularly in people’s homes carrying out maintenance work. Using the same ‘Safe and Sound’ procedure we adopted for Hambleton Lifeline, our operatives are trained to spot things which suggest that our customers are struggling to maintain their tenancies, such as unopened letters/bills and hoarding.
They can then raise the alert, at which time customers may be referred to our Housing Support Officers.
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